【1】Payment
※Credit cards cannot be used.

■Cash on delivery：cash only.
Credit cards cannot be used.

■Bank transfer : Only bank transfers from Japanese accounts are accepted.
We do not support international remittances.
Even if you have a bank account in Japan, you may not be able to deposit if you are a non-resident.
Please contact your bank for details.

【2】Delivery
※We do not deliver to hotels.
Please pick it up at a Yamato Transport office.

■Yamato Transport Office
1. Find a Yamato Transport office.　⇒　 http://www.e-map.ne.jp/p/yamato01/


2. Please check to see if our office is open on your desired pick-up date and time.


3. Please enter the name of your desired Yamato Transport office in the delivery information notes section when ordering.







4. Please pay at the Yamato Transport office.

5. Please bring the necessary items with you when you receive your luggage.
・Proof of identity（Driver's license, health insurance card, passport, etc.）
・Identification of the invoice number（Described in the shipping email）
・sign

【3】Caution
■We are unable to accommodate long-term reservations or holds. Please specify a pick-up date within one week of placing your order.

■Please enter the delivery date as the date you will actually receive the item.

■After the product arrives, it will be stored at the Yamato Transport office for one week, including the day it arrives at the office.
Since the storage period is decided by Yamato Transport, it cannot be extended.
If the item is not picked up within that period, it will be returned to you.
In addition, a shipping fee of 1,200 yen will be added to your next purchase.

■We cannot accept cancellations made after 10am on the scheduled shipping date.
The scheduled shipping date will be provided in the [Order Confirmation Email], please check the red box below.


■We cannot accommodate changes after an order has been placed.

■If you repeatedly cancel your order after it has been shipped, or if you do not receive your item without contacting us, we may refuse to serve you.

■Once shipped, you cannot change the product or pick-up location.

■Please check the business days and hours of the Yamato Transport office.

■There are some areas where items may not arrive the next day after shipping.
Please place your order with plenty of time from when you place your order to when you receive it.
example）
Hokkaido、Kyushu　→　Arrives 2 days after shipping 　　　　　　
Tsushima-shi, Nagasaki　→　Arrives 3 days after shipping

■An additional shipping fee of 1,200 yen will be charged for delivery to Okinawa Prefecture.

■We do not offer tax exemption.We cannot give tax refunds.

■Receipts cannot be issued for some products.

■If you would like a gift box, please enter "Gift box requested" in the comments section when placing your order.
If you do not enter this information, we may deliver the bottle alone.
We ask for your understanding in advance.

Also, if [Please inquire] is written in the gift box column on the product page,
it does not necessarily mean that a gift box will be available.
Please inquire in advance about whether a gift box will be provided or not.

■The desired delivery date is an estimate.
Delivery may not be possible on the specified date and time due to weather, disasters, traffic conditions, etc.

■Please be sure to check the product when you receive it.
Please note that we cannot provide any guarantees regarding customs troubles, transportation troubles, or product defects that occur if the customer takes the product overseas without checking it in Japan.

■When you receive the product, be sure to check it in Japan to make sure there are no problems.
If you have any problems, please contact us by email with a photo that shows the situation.

■If you do not reply to our message, we will not be able to ship your order. Your order will be cancelled. Thank you for your understanding.

Contact us