【1】Payment
※Credit cards cannot be used.

■Cash on delivery：cash only.
Credit cards cannot be used.

■Bank transfer : Only bank transfers from Japanese accounts are accepted.
We do not support international remittances.
Even if you have a bank account in Japan, you may not be able to deposit if you are a non-resident.
Please contact your bank for details.

【2】Delivery
※We do not deliver to hotels.
Please pick it up at a Yamato Transport office.

■Yamato Transport Office
1. Find a Yamato Transport office.　⇒　 http://www.e-map.ne.jp/p/yamato01/


2. Please check to see if our office is open on your desired pick-up date and time.


3. Please enter the name of your desired Yamato Transport office in the delivery information notes section when ordering.







4. Please pay at the Yamato Transport office.

5. Please bring the necessary items with you when you receive your luggage.
・Proof of identity（Driver's license, health insurance card, passport, etc.）
・Identification of the invoice number（Described in the shipping email）
・sign

【3】Caution
■We cannot accept cancellations made after 10am on the scheduled shipping date.

■Please receive the item within 5 days after receiving the item. 　If you do not receive the item within the specified period, the item will be returned to you. 　Additionally, a shipping charge of 1200 yen will be added to your next purchase.

■Please check the business days and hours of the Yamato Transport office.

■There are some areas where items may not arrive the next day after shipping.
Please place your order with plenty of time from when you place your order to when you receive it.
example）
Hokkaido、Kyushu　→　Arrives 2 days after shipping 　　　　　　
Tsushima-shi, Nagasaki　→　Arrives 3 days after shipping

■An additional shipping fee of 1,200 yen will be charged for delivery to Okinawa Prefecture.

■We do not offer tax exemption.We cannot give tax refunds.

■Receipts cannot be issued for some products.

■The desired delivery date is an estimate.
Delivery may not be possible on the specified date and time due to weather, disasters, traffic conditions, etc.

■Please be sure to check the product when you receive it.
Please note that we cannot provide any guarantees regarding customs troubles, transportation troubles, or product defects that occur if the customer takes the product overseas without checking it in Japan.

■When you receive the product, be sure to check it in Japan to make sure there are no problems.

■If you do not reply to our message, we will not be able to ship your order. Your order will be cancelled. Thank you for your understanding.